Shipping Policy

1. Available Shipping Options

Economy Shipping

• Timeframe: 10-15 business days
• Coverage: Nationwide
• Cost: Starting at $5.99
• Tracking: Included

Standard Shipping (Recommended)

• Timeframe: 7-10 business days
• Coverage: Nationwide
• Cost: Starting at $9.99
• Tracking: Included

Express Shipping

• Timeframe: 2-5 business days
• Coverage: Major cities
• Cost: Starting at $19.99
• Tracking: Included with SMS updates

Scheduled Shipping (Orders over $150)

• Timeframe: Scheduled according to your availability
• Coverage: New York, Los Angeles, Chicago
• Cost: Free

2. Shipping Calculation

Shipping is calculated automatically in the cart based on:

• Delivery ZIP code
• Total order weight
• Product dimensions
• Selected shipping method

Shipping promotions may be applied automatically when you reach the minimum amount.

3. Free Shipping

Free shipping (standard delivery) for:

• Orders over $75 (nationwide)
• Major metropolitan areas with standard shipping
• Customers who subscribe to our newsletter

4. Order Processing

After confirming payment:

• Confirmation: Email confirmation within 2 hours
• Picking: 24 business hours to pick the product
• Shipment: Up to 2 business days to ship via carrier
• Tracking: Code sent via email when shipped

Orders placed after 3pm or on weekends are processed on the next business day.

5. Order Tracking

You can track your order:

• By clicking the link sent via email
• By accessing your account and checking "My Orders"
• Using the tracking code on the carrier website

Status updates are automatically sent via email.

6. Delivery Timeframes

Timeframes are estimates and may vary due to:

• Adverse weather conditions
• Carrier delays
• Hard-to-reach addresses
• Holidays and seasonal dates

We are not responsible for carrier delays, only guarantee dispatch within the promised timeframe.

7. Delivery Address

Verify the address carefully before confirming your order. Changes after shipping may delay delivery. For changes:

• If the order has not yet been shipped, contact us immediately
• If already shipped, you can request redirection with the carrier (applicable fee)

8. International Orders

Currently, we do not ship internationally. We plan to expand this service soon. Subscribe to our newsletter to be notified.

9. Special Addresses

We have restrictions on delivery to:

• P.O. Boxes
• War zones or conflict areas
• Prisons or military institutions
• Incomplete or invalid addresses

In these cases, we will contact you before processing the shipment.

10. Product Returns

For returns, consult our Return and Refund Policy. We will provide a return label if the defect is our responsibility.

11. Lost or Damaged Products

Damaged Product: Take photos immediately and contact us. We will send a replacement at no cost.

Lost Product: If not delivered after 30 days, we will refund 100% or resend a replacement.

12. Shipping Support Contact

Email: windikusumawati3@gmail.com
Hours: Monday to Friday, 9am-6pm EST