Contact information

Contact Us

Have questions about our products or services? We'd love to hear from you. Get in touch with our team — we're here to help.

---

Get in Touch

Email

windikusumawati3@gmail.com
Response time: 24-48 hours

Mailing Address

Madison Ridge
1545 Madison Ave 2c
New York, NY 10029
United States

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed

We respond to all inquiries within 24-48 business hours

Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all inquiries within 24-48 business hours. During peak seasons, it may take slightly longer.

What should I include in my order status inquiry?

Please provide your order number and the email address used for the purchase. You can find this information in your confirmation email.

How do I file a return or warranty claim?

Visit our Return Policy or Warranty Policy pages for detailed instructions. You can also email us with photos of the issue.

Do you offer international shipping?

Currently, we ship within the United States only. We're working on expanding international shipping soon. Subscribe to our newsletter for updates.

Can I change or cancel my order?

Orders can be modified or canceled within 2 hours of placement, before processing. Contact us immediately if you need to make changes. See our Cancellation Policy for more details.

Where are Madison Ridge products made?

Our products are carefully sourced and manufactured to meet our high quality standards. Each item is selected for durability and value.

---

Other Ways to Reach Us

Social Media

Subscribe to our newsletter for exclusive offers, new arrivals, and style tips delivered to your inbox.

---

Privacy & Security

Your privacy is important to us. When you contact us, your information is handled according to our Privacy Policy. We will never share your contact information with third parties without your consent.

For security questions or to report vulnerabilities, please email us directly.

---

Thank you for your interest in Madison Ridge. We look forward to hearing from you!
Madison Ridge Customer Service Team