Privacy policy

Privacy Policy

1. Introduction

Madison Ridge ("We", "Our" or "Company") operates the Madison Ridge online store. This page informs you about our policies regarding the collection, use and disclosure of personal data when you use our website and the choices you have associated with that data.

2. Definitions

Personal Data: Information that can be used to identify an individual, such as name, email address, postal address, phone number, and purchase history.

Sensitive Data: Personal data that reveals racial or ethnic origin, political opinions, religious beliefs, union affiliations, genetic information, or biometric data.

3. Data Collection

We collect personal data in various ways:

Information you provide directly: Name, email address, shipping address, phone number, payment information, product preferences
Navigation data: Browser type, pages visited, access time, products viewed, device used
Cookies and similar technologies: Unique identifiers that help us remember your preferences
Analytics tools: Google Analytics and similar tools to understand user behavior
Social networks: If you connect your social media account, we collect information from your profile

4. Use of Data

We use your personal data to:

Process your orders and shipments
Provide customer support
Send communications about orders, promotions and new products
Personalize your shopping experience
Detect fraud and security violations
Comply with legal obligations
Trend analysis and service improvements
Create marketing profiles and customer segmentation

5. Data Sharing

We do not sell your personal data to third parties. We share information only with:

Service providers: Logistics companies, payment processors, data hosting
Legal authorities: When required by law or court order
Business partners: Only when you choose to share or consent
Business successors: In case of merger, acquisition or asset sale

6. Data Security

We implement technical and organizational security measures to protect your data:

SSL/TLS encryption on all transactions
Restricted access to personal data for authorized employees only
Regular vulnerability monitoring
Regular data backups
Strong password policy and two-factor authentication

7. Your Rights

You have the right to:

Access: Request a copy of the data we have about you
Correct: Request correction of inaccurate information
Delete: Request deletion of your data (right to be forgotten)
Portability: Receive your data in electronic format
Object: Oppose the processing of your data
Withdraw consent: At any time for marketing communications

To exercise these rights, contact: windikusumawati3@gmail.com

8. Data Retention

We retain your personal data only for as long as necessary for the stated purposes, typically:

Order data: 7 years (tax and legal requirements)
Inactive account data: up to 3 years
Cookies: Up to 2 years
Navigation logs: 90 days

9. Cookies and Tracking

We use cookies for:

Essential: Basic site functionality
Performance: Usage analysis and improvements
Marketing: Personalized ads on social networks
Preferences: Remembering your choices

You can control cookies in your browser settings. Disabling cookies may affect site functionality.

10. Links to Third Parties

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these platforms. We recommend reviewing their privacy policies independently.

11. Changes to This Policy

We may update this policy periodically. We will notify you of material changes by sending an email or posting notices on the site. Your continued use of the site after changes constitutes acceptance.